(Ottawa) – Recently appointed Hydro One Ombudsman Fiona Crean visited the Nepean-Carleton riding at a public meeting put on by MPP Lisa MacLeod, Councillor George Darouze, Councillor Scott Moffatt and Councillor Michael Qaqish.
“I have received a large volume of complaints and questions about Hydro One from my constituents,” MacLeod said. “There is a lot of anger and confusion around billing practices, smart meters, and many other issues relating to Hydro One. My constituents often don’t know where to turn. I appreciate Fiona Crean taking the time to come to the riding and provide answers to some of their most pressing concerns.”
Fiona Crean began as the first ever Hydro One Ombudsman in March of 2016. She spoke to crowds of residents about their rights and responsibilities as well as the role of the Ombudsman’s office before opening the floor to questions.
“When you complain to our office, we will try to resolve your problem through discussion or mediation with you and Hydro One. If that fails, and depending on the facts, we may launch a formal investigation, especially if your issue affects a large number of other people or there is something in the system that may not be working well,” wrote Crean in a public letter.
For more information on the Ontario Ombudsman’s office, Ontarians are encouraged to visit http://www.hydrooneombudsman.com/
For more information or to schedule an interview, Julia K. Mackenzie, 416-919-4622